Click on ping > Check the results at the end if any packets are lost.Check the second box that says Send only > 10 pings.On the MAC Go to Spotlight > search for Network utility > select Ping tab > enter the IP address of the printer in the box.Obtain the IP address of the printer by clicking on the Wireless icon on the printer.Perform a ping test to check the connectivity Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.In this case, contact your Internet service provider to assign different names to both the networks. If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network.So, the MAC should be on the 2.4GHz network. This printer supports only 2.4GHz network. ![]() Make sure the printer and the MAC are connected to the same wireless network.Chinese Welcome to the HP Support Community!.Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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